Frequently Asked Questions

PayBright will help you set up convenient, pre-authorized payments via your bank account or your Visa or Mastercard credit / debit card.

While PayBright makes financing easy for all riders, PayBright financing is not available for orders under $200.

PayBright payment plans are available to Canadian residents above the age of majority, which is 18 or 19, depending on your province.

Yes, when you apply, PayBright will conduct a soft credit check in order to verify your identity and determine your eligibility for a payment plan. Please keep in mind that a soft credit check does not affect your credit score.

PayBright financing is applied to your entire order. To use PayBright for only part of your purchase, please complete two separate transactions with different payment methods.

Yes, all PayBright payment plans can be prepaid at any time without penalty.

Unfortunately, PayBright is not able to provide payment plans to every applicant. This could be due to the information on your credit file, or because PayBright was not able to verify your identity or your payment method. For further information, please contact PayBright here.

After you have completed a transaction with PayBright, you can access your account here. If you have any questions or trouble logging in, please contact PayBright here.

Please contact PayBright directly, as your merchant does not have access to all the details of your account. View our contact information here.

You should contact your merchant directly to arrange returns or request refunds. Returns and refunds are subject to the return and refund policies of PayBright’s merchant partners. PayBright will process a refund to a customer if we are directed to do so by the merchant partner. You can read more about our refund policy in our Terms & Conditions here.

Yes, protecting your personal information is very important to us. We encrypt sensitive data. We also maintain physical, electronic, and other safeguards to protect your information. We do not sell your information to anyone. You can read our detailed Privacy Statement here.

Still have questions?

Call us at 888-990-9013